Shipping Information

Shipping Policy

KitBash HQ ships Monday - Friday. All orders are shipped within 1-3 business days after your order is confirmed. You will receive an e-mail with tracking information once your order has been shipped. We are based in New York, United States.

We currently ship to addresses within the continental U.S only. Please do not hesitate to contact us if your country is ineligible for shipping.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. There are many reasons that a package may be returned to us as undeliverable.

• Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address.
• Incorrect Address/Address Format/Missing Information. We always ship packages to the exact shipping address provided by you. The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).
• Failed Delivery Attempts. Most carriers make three (3) attempts to deliver a package. After three attempts, the package may remain available for pickup up to a week. After this period, it will be returned to us.

Packages that are returned to us as undeliverable are subject to a 25% restocking fee. You may request to have the package shipped again to you. Standard shipping costs will apply to all requests for re-shipment.